Do you have Arizona Complete health insurance coverage and are seeking drug or alcohol addiction treatment or other mental health treatment? Your Arizona Complete rehab coverage is an integrated health plan under AHCCCS coverage. These health benefits provide you with access to top treatment services.
As a Joint Commission-accredited rehab center offering proven mental health and addiction treatment services, Changes Healing Center has a proud history of serving Arizonans statewide. Our core values acknowledge that residents who fall under the Medicaid umbrella are among the most at risk for developing a serious mental illness or substance use disorder. Therefore, we gladly provide behavioral health care to those who have been historically underserved.
Please continue reading to learn more about how you can apply your AZ Complete health benefits to drug and alcohol rehab treatment at Changes Healing Center to offset most, and in many cases, all of the costs of attending our programs.
The Arizona Health Care Cost Containment Services, usually shortened to AHCCCS and pronounced “access,” was established in 1982. Its initial pilot program, funded for just 2 years, had a lofty goal of reducing healthcare costs and mandating managed care for those qualifying for Medicaid benefits.
As assessment at the end of two years proved the program’s effectiveness and positive impact on health across Arizona, it became permanent. Today, it’s the state’s Medicaid program.
AHCCCS integrated with Ambetter’s Arizona Complete Health as one of its partners.
The Affordable Care Act of 2010, or Obamacare, created a national mandate for insurance programs to cover mental health services.
Both mental and behavioral health programs were often denied as pre-existing conditions before the rollout of the ACA. Health insurance companies did not view mental health as necessary, leaving many with a serious mental illness or addictions without health care options.
Today, federal laws require health benefits to treat mental illness and recognize it as critical to the whole health of each Arizona Complete Health member.
Good mental health is key for thriving communities. Arizona recognizes that treatment for the problematic use of drugs and alcohol in a professional rehab center is necessary for stability in the Grand Canyon State.
What mental health therapies are covered for Arizona Complete (also often called AZ Complete) under its health benefits?
The AHCCCS Medical Policy Manual (AMPM Policy) ensures many essential mental health concerns are covered. Here are all the rehab benefits we offer – and for which Arizona residents may be eligible:
With a mental health diagnosis, including substance use disorder, addiction treatment programs are covered. Some require the highly structured setting and intensive nature of an inpatient rehab center. Others may find partial hospitalization or an intensive outpatient rehab the best for their treatment plan.
Some covered services for either inpatient or outpatient programs include:
Whether you need inpatient or outpatient behavioral health services, Changes Healing Center can support your individual treatment goals.
Changes Healing Center follows the disease model, recognizing mental health disorders and substance abuse as diseases, not choices or shortcomings. We acknowledge that many biological or genetic causes underly a substance use disorder. Arizona Complete health coverage agrees and considers it a diagnosed condition, making addiction treatment a covered service.
We don’t take a one-size-fits-all approach to drug and alcohol rehab programs. Our team recognizes that everyone has a different relationship with drugs or alcohol and requires a customized treatment plan. Our addiction treatment center can help you get back to enjoying a happier, balanced life.
Those who arrive at Changes for drug and alcohol rehab support often have physical health concerns to address. Our goal is healthier individuals.
The Arizona Complete health plan allows us to coordinate all aspects of care, ensuring you receive holistic care that goes beyond addressing addiction treatment.
‘Riley’ began using drugs as a young adult. She’d grown up in the foster care system, forever moving from one home to another. Some of the families she’d stayed with were nice enough, but before long, they gave up on her. Other families were less supportive, some even used drugs in front of her. The ongoing trauma of her unstable upbringing left her insecure.
After turning 18, Riley left the foster care system and quit school. She had to work to support herself. She purchased a car and slept in it most nights, using drugs and drinking to quiet the anxiety about her uncertain future and painful past. The addiction became more important than anything else and eventually impacted her work performance.
A manager at her job told her about using AHCCCS for rehab help, and she signed up and sought treatment.
Calling Changes Healing Center took everything Riley had, but they put her mind at ease. The admissions rep explained all the benefits of her Arizona Complete plan and even covered her rehab at 100%. Because of her unsheltered person status, the admission team convinced the insurer to allow inpatient rehab, giving her a safe place to focus during treatment.
After sub-acute detox at Changes, Riley started working with a therapist to reduce the impact of her traumatic childhood. She learned coping skills and discovered inner strength that she didn’t know she had. She also set a goal of completing her GED to get a better job.
Rehab at Changes helped Riley blossom into an adult with healthy coping mechanisms. Because she planned a better future, Riley remained very motivated to stay clean after rehab. Today, she’s completed her program and has earned her GED. She’s found a job that paid her a little more and got a small apartment with a sober friend she’d met at one of her high schools.
Those who are looking for addiction treatment may find calling the insurance provider to understand treatment options to be somewhat triggering. The detailed information in your policy’s fine print may seem deliberately cumbersome.
Good news: You can say no to worrying about insurance the details of those insurance programs!
Our admissions team will verify your coverage and help you get the drug or alcohol rehab services you qualify for.
You can leave coordinating treatment with Arizona Complete Health in our hands. Relying on our team for insurance verification is free and always confidential, as HIPPA protects your call for help.
Here’s what you will need when you call our team for help:
We will ask you to provide all your personal contact data, including a good phone number and your current address. You’ll also need your insurance card handy, and you should provide your insurance plan group number and membership ID.
Please have the information ready if you have co-insurance, such as secondary coverage from a family member (spouse or parent for people under age 26). Secondary insurance can help cover any expense not covered by primary insurance.
To leverage your benefits, we advocate for you with your insurance company. When we call Arizona Complete Health, we need to know about your relationship with drugs or alcohol.
For example, someone requesting inpatient addiction treatment is more likely to have their programs covered if they have tried outpatient or partial hospitalization programs that did not last. Without understanding that the past treatment did not provide the adequate level of support, the request to attend inpatient addiction treatment may only be approved as outpatient.
The more we know about your substance abuse and history of past treatment or counseling efforts, the better equipped our staff will be to arrange for the addiction treatment programs that will meet your current rehab needs.
Changes is here with the sole mission to help people end their struggles with drugs and alcohol. Your treatment will be evidence-based, holistic, and custom-suited to your needs. If it’s time for you to hit the “reset” button on life and come to rehab, we’re here to help.
Call our team today. All calls are confidential, so please reach out for
This section addresses some of the most often-asked questions about Arizona Complete.
You can easily apply for AHCCCS coverage by visiting their “apply for programs page.” You must meet specific income criteria under state law to qualify.
Yes. Arizona Complete Health is a choice for Arizona residents who rely on the Health Insurance Marketplace. You can apply online during open enrollment each year, from December 1 through January 15.
Arizona Complete Health also offers Medicare Advantage plans for patients age 65 and over.
Yes. Federal law mandates that behavioral or mental crisis services are covered. Access to the appropriate health care is of paramount importance during this emergency. If you or a family member is in an active crisis, go to the closest emergency room, then call our rehab center for emergency admission to our drug and alcohol rehab center for evidence-based treatment and professional support.